Is using a custom ASIC firmware from BiXBiT free?

Our software for Antminer, Whatsminer is distributed for free. Please keep in mind that custom firmware includes Developers Fee, which is a reward for developers. Usually it is 1.8%-2.8% of the miner’s total hashrate which is automatically deducted during the work of the device.

Why the ASIC does not start after selecting a profile?

If you mean the very first run after flashing the device, it sometimes takes up to an hour for the inbuilt algorithm to finish configuring your ASIC.

How to bypass the “Cannot Find Signature” message during the flashing process of the ASIC?

Read our user manual for your specific miner version, it describes actions to eliminate this error, when it occurs.

Does the ASIC lose its warranty from the manufacturer when used with a custom firmware?

There is no definite answer. To avoid warranty issues, please use the firmware from the manufacturer.

Is it risky to use the custom firmware for ASIC from BiXBiT?

Absolutely not. All firmware revisions are thoroughly tested before each release. Moreover, all BiXBiT capacities have been running on these firmwares for many years.

Is BiXBiT AMS compatible with microprograms from other developers?

No. Our automated monitoring system is only compatible with our software.

Is it possible to revert the ASIC back to its original settings after using a custom firmware?

Yes, just bring back the official firmware in the usual way.

What level of knowledge is required to flash a miner?

We have specially made instructions for every version of the miner. Everything is described in a simple and clear way, so even a beginner can handle it. Besides, you are always backed with our team of technicians who are always in touch and willing to help.

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7.2 Log Export

If your device experiences failures or errors, you can export its logs to analyze the device’s behavior and determine the causes of these errors. The process of exporting device logs using WhatsMinerTool is as follows:

Step 1: Select the IP address of the device whose logs you want to export. Multiple devices can be selected.
Step 2: Go to [Remote Ctrl].
Step 3: Select [Export Log].
Step 4: Confirm by clicking [OK].
Step 5: In the dialog window that opens, choose the directory for saving the logs.
Step 6: Click [OK] to start the log export process.

During export, the [Remote Ctrl] button will temporarily be renamed to [Stop]. You can click it if you want to interrupt the log export process.

After some time, a file (or files) of the format 192.168.88.79.20220628161335.tgz will appear in the previously selected folder.

Alternatively, logs can be exported using the corresponding button on the main page of the device’s web interface (Miner status tab → [Download logs]).